Record orders paid outside your processor

When an ecommerce order is paid outside a connected processor (cash, e-transfer, cheque) TALISK_HQ still recognizes the sale automatically as it syncs (revenue and tax, into an undeposited-funds holding account). What's left is linking each sale to the bank deposit that actually arrived.

1. Go to Ecommerce › Externally Paid (the tab right after Payouts).
2. In the Awaiting deposit list, click Match on an order (or Run Matching to auto-pair what it can).
3. In Match to bank deposits, tick the deposit(s) that covered it and Confirm settlement. One deposit can cover several orders, and a small over/short can be written off.

Orders that need a processor connected, or that TALISK_HQ can't place, are listed under Needs a payout integration and Needs review. Once you connect that processor in Ledger, Setup (PayPal or Stripe), its orders stop showing there and count as already booked through its payouts instead. Recognition is CAD-only; foreign orders are handled separately.

When you refund one of these orders

If you refund an order TALISK_HQ already recorded as a sale, the sale and the tax you collected on it need to come back out of your books. TALISK_HQ does that the next time you run the booking step.

It works out how much of the refund was sales tax and reverses the sale on its own, so most of the time you don't have to do anything. WooCommerce refunds are included, even though WooCommerce doesn't tell us how the refund was split between the goods and the tax: TALISK_HQ works the split out from what the original sale collected.

Occasionally it can't work the tax out at all. Those refunds wait for you, and you'll find them in the same place with a box to type the right figure in. It's also where to go if a refund was reversed on the wrong split, which can happen when you refund only the shipping.

Accepting one reverses the revenue and the tax, and leaves the money owed back sitting in the same undeposited-funds account the sale went through, so the refund payment matches against it like any other bank line.

Do it before you file the sales-tax period those orders fall in. If you don't, you'll pay the tax office tax you already handed back to the customer.